Due to unprecedented demand for deliveries and borders closures we are experiencing delays up to 3 and 5 days into Perth, WA. We apologise for any inconvenience.

This offer will automatically be applied at the checkout when you add 3 Rose Quartz (only) hangers to your cart. 

PLEASE NOTE** This CAN NOT be used in conjunction with any other offer. Including our 15% off newsletter discount code. 

This offer can only be used with our ROSE QUARTZ Hangers. 

Please note: we currently only ship domestically within Australia.

Pickup from Wollongong Area:

FREE

Standard Shipping: 

$10 Standard delivery (3-6 business days)

Dispatched within 48 hours of purchase.

Express Shipping

$15 Express delivery (1-2 business days)

Dispatched within 48 hours of purchase.

PLEASE NOTE
Due to unprecedented demand for deliveries and borders closures our couriers are experiencing delays up to 3 and 5 days into Perth, WA. We apologise for any inconvenience.

Heavy Goods 

$19.99 for all recycled mats (including yoga mats) 

Orders over $150 

Free express delivery 

All deliveries are shipped through Australia Post or Fastway. Tracking is available. 

For all pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date.

 If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.

Simply, choose the crystal that's most attractive to you, it's what your soul wants and it's what the stone wants so don't over think it !

Additionally, if you're delving deeper into the motions of crystal properties, then take some time to look around at their photos, bios and descriptions and let your intuition decide. 

The crystal WILL find YOU! 

Crystals absorb energy, therefore, they are very effective at soaking up negative or positive vibes!

When you first receive your crystal from RETREALM, it'll carry the energy of those who have handled it before. So you will need to cleanse and recharge your crystal. 

CLEANSE

* Crystals that will not be damaged by water can be held under a tap or immersed in salt water. 

*Smudging with sage or candle light is powerful to cleanse both the crystal and the environment it is in. 

*One of the most popular and a personal favourite way of cleansing your crystals is to put them under moonlight. Leave your crystals out under the power of a Full Moon or Waxing Moon. 

*Whilst there are some amazing benefits to leaving crystals out in moonlight, some crystals thrive under the fiery sun. Naturally gold or warm stones like citrine often love to bask out in solar energy. 

ACTIVATE

A crystal needs to be activated in order to start working effectively. Hold the crystal in your hand and set an intention, be specific and get creative about how you'd like to use it.

For more... check out our blog 'HOW TO USE CRYSTALS WHEN YOU HAVE NO IDEA WHAT YOU’RE DOING'.

CHECKOUT>SHIPPING

We have traded since 2018 and in that time we have built relationships with wholesalers that have been in business for over 30 years, over this time we have built a very strong and honest working relationship with our suppliers. After such a long time dealing with our suppliers, there is a very strong trust that has been built and we are continually assured by them, that all crystals are ethically sourced, that is they are mined by adult employees, no children work in the mines that we source crystals from, the mines are honestly paid their fair due in wages and entitlements. In fact, we actually can be fined very large sums of money, if we or our suppliers fail to meet the respective countries government standards for exporting from their country. This is reflected in the price that we pay for the crystals. We often are offered products by various companies from all over the world and if during the stringent screening process that we apply they fail, then we discontinue contact with them for not being able to satisfy us, that their crystals and products are ethically sourced. We have received crystals in the past that felt they were mistreated and I ceased any more dealings with those companies.

The main point I would like to answer is the one about detrimental impact to the environment. This is not possible, if any supplier says otherwise they are not telling the whole truth. Any harvesting of crystals, no matter how gently they are removed from their resting place in the Earth, will leave an environment less than what it was, compared to if the area had not been touched at all. As far as I am aware all indigenous people are treated fairly and in most countries, the indigenous peoples are paid by mining companies for the right to mine their land. This is particularly evident in Australia in the large open-cut mines we harvest coal from. We source our crystals from reputable licenced mines and suppliers and they are required by law to pay all dues, fees and charges and to treat the land in an ethical manner or face large fines.

We are sincerely apologetic that there is a concern with your order. Please contact our friendly Customer Care support@retrealm.com for personalised support. (Please quote your order number with your inquiry)

The beauty of crystals is that they are all completely unique, wondrous minerals. No two are the same. *Please note that as natural entities, they can appear different to the images shown online. Rest assured we have the best hand picking skills around and will always make sure your crystals are high-quality and unique. Because that's what RETREALM is about !

Returns and exchanges are not accepted based on crystal appearances.

If you truly believe something is not right with your crystal, bottles or jewellery contact us and we will do our best to assist.

RETREALM adheres to the Australian Consumer Laws in regards to refunds and returns. We provide size, weight and a plenty of photos that portray the items as close to their truest form as we can, so we encourage you to be absolutely sure before you purchase. 

Our exchange policy lasts 7 days and only applies to products which are not crystals or elixir bottles. To be eligible for an exchange your item must be returned unused and in the same condition that you received it in. It must also be in original packaging. RETREALM will not be held liable for items that are sent back broken or damaged. All exchanges will be issued in the form of a credit note which can be redeemed at our online store. RETREALM do not reimburse return shipping charges on refunds or exchanges.